Last Updated: 20/04/26

Thank you for using Veriface.

This Refund Policy explains the conditions under which refunds may be issued for our
services.

1. Nature of the Service
   Veriface provides digital media analysis services, where reports are generated based
   on user-submitted content.
   Due to the nature of digital services:
    Work begins shortly after submission
    Results are delivered digitally
    The service cannot be "returned" once completed

2. No Guaranteed Refunds
   All purchases are considered final.
   We do not guarantee refunds once:
    The analysis process has started
    A report has been delivered

3. Eligible Refund Cases
   We may provide a refund, at our sole discretion, in the following cases:
    The service was not delivered within a reasonable time
    A technical issue prevented completion of the service
    Duplicate payment was made

4. Non-Refundable Cases

Refunds will generally not be issued for:
 Dissatisfaction with results or conclusions
 Disagreement with analysis outcomes
 Misinterpretation of the report
 Change of mind after purchase

5. Requesting a Refund
   To request a refund, please contact:
   Email: shai@veriface.tech
   Include:
    Order details
    Description of the issue
   We will review requests within a reasonable timeframe.

6. Chargebacks
   If you initiate a chargeback without contacting us first:
    We reserve the right to dispute the chargeback
    Your access to the service may be restricted
   We encourage contacting us directly to resolve any issues.

7. Payment Processing
   Payments are handled by third-party providers.
   Refunds, if approved, will be issued through the original payment method.

8. Policy Updates
   We may update this Refund Policy at any time.
   Changes will be posted with an updated date.

By purchasing our services, you agree to this Refund Policy.